Cancellation and Refund Policy

Last Updated: November 9, 2023

1. Cancellation and Refund for Listings

1.1 Cancellation: Once a customer confirms an order for a listing on Cheaphai, cancellation is not possible. Customers may cancel their order only when it is in the processing stage. Please contact our customer support for assistance with cancellations.

1.2 Refund: Refunds for listings are not available after the order is confirmed. If you need further assistance or have any concerns about your purchase, please reach out to our customer support team.

2. Cancellation and Refund for GPL Themes, Plugins, Templates, and Scripts

2.1 Cancellation: Cancellation and refunds for GPL (General Public License) themes, plugins, templates, and scripts are only available under specific circumstances. Customers may request a cancellation and refund if they encounter any of the following issues:

Defective or malfunctioning files
Missing files that were supposed to be included in the purchase
Files infected with viruses or malware

2.2 Refund Process: To request a refund for GPL themes, plugins, templates, or scripts, please contact our customer support within a reasonable timeframe from the date of purchase. We may require additional information and documentation to process your refund request.

2.3 Refund Resolution: Refund requests will be reviewed on a case-by-case basis. We will work to promptly resolve the issue and provide a refund if the circumstances warrant it. Please note that refunds are subject to our discretion.

3. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us

Refund Policy

At Digital Hikers, we strive to provide the best services in advertisement, web development, and digital marketing. We value our customers and their satisfaction is our top priority. In the event that you are not satisfied with our services, we offer a 7-day refund policy. Please read the details of our refund policy below:

1. Eligibility for Refunds

Refunds are applicable only within the first 7 days from the start date of the service.
To be eligible for a refund, you must provide a valid reason for the request, detailing the issues or dissatisfaction with the service provided.
Refunds are not applicable if the service has been fully delivered and accepted by the customer.
Refunds are not applicable for any third-party expenses or fees incurred during the course of the service.

2. Non-Refundable Services

Domain name registration and renewal fees.
Hosting services and related fees.
Any third-party tools, software, or services purchased on behalf of the client.
Services that have been fully rendered and delivered to the client.

3. Refund Process

To request a refund, please contact our customer support team at [Your Contact Email] within the 7-day period.
Provide your name, contact information, service details, and a detailed explanation of why you are requesting a refund.
Our team will review your request and may contact you for further information or clarification.
If your refund request is approved, the refund will be processed within 10 business days from the approval date.

4. Partial Refunds

In certain cases, we may offer partial refunds based on the percentage of work completed. The amount of the refund will be at the discretion of Cheaphai.

5. Cancellations

If you wish to cancel a service, please contact our support team immediately. Cancellation requests made after the 7-day period will not be eligible for a refund.
For ongoing services with a monthly subscription, cancellation will be effective at the end of the current billing cycle.

6. Modifications to the Refund Policy

Cheaphai reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be posted on this page, and it is your responsibility to review this policy periodically.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at:

Digital Hikers
[email protected]