Cancellation and Refund Policy

Last Updated: November 9, 2023

1. Cancellation and Refund for Listings

1.1 Cancellation: Once a customer confirms an order for a listing on Cheaphai, cancellation is not possible. Customers may cancel their order only when it is in the processing stage. Please contact our customer support for assistance with cancellations.

1.2 Refund: Refunds for listings are not available after the order is confirmed. If you need further assistance or have any concerns about your purchase, please reach out to our customer support team.

2. Cancellation and Refund for GPL Themes, Plugins, Templates, and Scripts

2.1 Cancellation: Cancellation and refunds for GPL (General Public License) themes, plugins, templates, and scripts are only available under specific circumstances. Customers may request a cancellation and refund if they encounter any of the following issues:

  • Defective or malfunctioning files
  • Missing files that were supposed to be included in the purchase
  • Files infected with viruses or malware

2.2 Refund Process: To request a refund for GPL themes, plugins, templates, or scripts, please contact our customer support within a reasonable timeframe from the date of purchase. We may require additional information and documentation to process your refund request.

2.3 Refund Resolution: Refund requests will be reviewed on a case-by-case basis. We will work to promptly resolve the issue and provide a refund if the circumstances warrant it. Please note that refunds are subject to our discretion.

3. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us