Last Updated: November 9, 2023
1.1 Cancellation: Once a customer confirms an order for a listing on Cheaphai, cancellation is not possible. Customers may cancel their order only when it is in the processing stage. Please contact our customer support for assistance with cancellations.
1.2 Refund: Refunds for listings are not available after the order is confirmed. If you need further assistance or have any concerns about your purchase, please reach out to our customer support team.
2.1 Cancellation: Cancellation and refunds for GPL (General Public License) themes, plugins, templates, and scripts are only available under specific circumstances. Customers may request a cancellation and refund if they encounter any of the following issues:
2.2 Refund Process: To request a refund for GPL themes, plugins, templates, or scripts, please contact our customer support within a reasonable timeframe from the date of purchase. We may require additional information and documentation to process your refund request.
2.3 Refund Resolution: Refund requests will be reviewed on a case-by-case basis. We will work to promptly resolve the issue and provide a refund if the circumstances warrant it. Please note that refunds are subject to our discretion.
If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us